XAttention:It is our goal to be able to help you and your pets. In order to do this and to keep everyone safe in the face of COVID-19 pandemic, we have instituted the following protocol effective Wednesday, March 25, 2020, at 8:00 am.Read More

Coronavirus (COVID-19) Update Effective October 30, 2020


It is our goal to be able to help you and your pets.  In order to do this and to keep everyone safe in the face of COVID-19 pandemic, we have instituted the following protocol.  Please bear with us as we think this is a viable option for providing a safe environment for our staff and you.  It is also a fluid situation, and we may need to make changes as time goes by.  This webpage will be updated if/when that happens.  Since Governor Polis enacted a mask order, we ask that you wear a face covering when entering the vestibule.

Appointments:

When you arrive for your appointment, please call us at (303) 625-9266 and select option 2 from the parking lot to let us know you are here.  Our staff will confirm your appointment and verify your telephone number.  We set up a transfer point in our vestibule, which is in the area between the outer doors and the lobby.  Please bring your pet into the vestibule (only 1 person at a time) and use a provided slip leash to secure your dog(s).  Cats can be placed in their carrier on top of the table.  Once you have exited the vestibule, our staff can go in and retrieve your pet for their appointment. 

It’s important that you stay here in the parking lot or outside during the appointment time.  Please do not leave unless it’s been arranged in advance.

The doctor will perform the exam and call you with the results, recommendations, etc.  Once the appointment is complete, you can pay with your credit card over the phone.  We will place your pet back into the transfer location with your receipt and any medications/diets that may have been prescribed.

Scheduled Surgery, Dentistry, Ultrasounds and Anesthetic Procedures:

We have a dedicated phone number to call for check-in.  Once you arive at the hospital for your pet's admit, please call (720) 473-7197.  The technician will give you instructions.  When you come to pick up your pet from the hospital you will call the main number (303) 625-9266 and select option 2.

Urgent Care/Emergency:

Due to the recent increase in patient volume, we have fewer general practice appointments available.  We offer 24-hour emergency service if your pet needs urgent medical care.  However, we only staff one emergency veterinarian during the day and one in the evening.  There may be increased wait times if you elect to come through our urgent care/emergency service to have your pet evaluated/treated; our team will communicate the expected wait times.  We work on a triage basis like human hospitals, where the patients with the most serious illness are handled first, then we work towards the less critical cases.  Please understand that if you are told a time to bring your pet in for urgent care/emergency, your pet's stability and pain level will be assessed immediately.  However, if your pet is stable and there are more critical patients in the hospital there could be a delay before you receive a call from us.  If we anticipate an extended wait time, we will offer you the option of a "drop-off" service; where you leave your pet at the hospital to be evaluated following our triage process.  You will be given an estimated wait time.  Emergencies are unpredictable, so contact time may vary.  If our emergency veterinarian is performing surgery on a patient and unavailable to evaluate or offer additional necessary life-saving assistance, we will temporarily hold on admitting additional patients into the hospital until the surgical patient has recovered.  For this reason, we may refer you to nearby specialty hospital that provides 24-hour emergence care.

Prescription/diet refills:

If you are not using our online pharmacy, you can request your refill through our website, or by calling (303) 625-9266 and selecting option 4.  You can pre-pay over the phone and you will be able to retrieve them from the vestibule when ready.  Please call us when you arrive at the hospital.

Telemedicine:

We have a telemedicine option; the information is located on our website.  Just download the app and request a consultation.  We are available for that 24 hours a day, 7 days a week.

Telephone and Email:

We've recently instituted an auto-attendant for our telephone ((303) 625-9266) to help reduce hold times.  Please listen to the options before making a selection.  If you chose to leave a message we will return your call as soon as possible.   We will also answer emails sent through our website at [email protected].

We thank you in advance for your assistance as we are all in this together.