XAttention:We have updated our protocols to allow clients to come into our building effective Tuesday, June 15, 2021, at 8:00 am.Read More

COVID-19 Update Effective June 15, 2021


Attention:  We have updated our protocols to allow clients to come into our building effective Tuesday, 6/15/2021 at 8:00 am.  

It is our goal to be able to help you and your pets.  The volume of our appointments/telephone calls/urgent care and emergency services has increased substantially.  Please bear with us as we think this is a viable option for providing a safe environment for everyone.  It is also a fluid situation, so we expect to make changes as time goes by.

Appointments:

When you arrive for your appointment, please call us at (303) 625-9266 and select option 2 from the parking lot to let us know you are here.  Our staff will confirm your appointment and give instructions and verify if you wish to be present as we are now allowing our clients to be present with their pets in the exam room. 

We ask that only 1 person per pet come into the hospital (no children), and please limit each appointment to no more than 2 pets. 

  • Please follow the Governor's mask recommendation - fully vaccinated individuals do not need to be masked. 
  • You will see our staff with or without masks depending on their vaccination status and/or comfort level.  


If you chose to continue curbside, it’s important that you stay here in the parking lot or outside during the appointment time.  Please do not leave unless it’s been arranged in advance.

Scheduled Surgery, Dentistry, Ultrasounds, and Anesthetic Procedures:

These appointments will remain 'curbside' since the patient is staying in the hospital anyway.  We have a dedicated phone number to call for check-in.  Once you arrive at the hospital for your pet's admit, please call (720) 473-7197.  The technician will give you instructions.  When you come to pick up your pet from the hospital you will call the main number (303) 625-9266 and select option 2.

Urgent Care/Emergency:

Due to the recent increase in patient volume, we have fewer general practice appointments available.  We offer 24-hour emergency service if your pet needs urgent medical care.  However, we only staff one emergency veterinarian during the day and one in the evening.  There may be increased wait times if you elect to come through our urgent care/emergency service to have your pet evaluated/treated; our team will communicate the expected wait times.  We work on a triage basis like human hospitals, where the patients with the most serious illness are handled first, then we work towards the less critical cases.  Please understand that if you are told a time to bring your pet in for urgent care/emergency, your pet's stability and pain level will be assessed immediately.  However, if your pet is stable and there are more critical patients in the hospital there could be a delay before you receive a call from us.  If we anticipate an extended wait time, we will offer you the option of a "drop-off" service; where you leave your pet at the hospital to be evaluated following our triage process.  You will be given an estimated wait time.  Emergencies are unpredictable, so contact time may vary. 

If our emergency veterinarian is performing surgery on a patient and unavailable to evaluate or offer additional necessary life-saving assistance, we will temporarily hold on admitting additional patients into the hospital until the surgical patient has recovered.  For this reason, we may refer you to nearby specialty hospital that provides 24-hour emergence care.

Prescription/diet refills:

If you are not using our online pharmacy, you can request your refill through our website, or by calling (303) 625-9266 and selecting option 4.  You can pay in person when you pick up your prescription or pre-pay over the phone to retrieve the Rx from the vestibule when ready.  Please call us when you arrive at the hospital.

Telemedicine:

We have a telemedicine option; the information is located on our website.  Just download the app and request a consultation.  We are available for that 24 hours a day, 7 days a week.

Telephone and Email:

We've recently instituted an auto-attendant for our telephone ((303) 625-9266) to help reduce hold times.  Please listen to the options before making a selection.  If you chose to leave a message we will return your call as soon as possible.   We will also answer emails sent through our website at [email protected].

We thank you in advance for your assistance as we are all in this together.