XAttention:It is our goal to be able to help you and your pets. In order to do this and to keep everyone safe in the face of COVID-19 pandemic, we have instituted the following protocol effective Wednesday, March 25, 2020, at 8:00 am.Read More

Coronavirus (COVID-19) Update Effective August 2020


It is our goal to be able to help you and your pets.  In order to do this and to keep everyone safe in the face of COVID-19 pandemic, we have instituted the following protocol.  Please bear with us as we think this is a viable option for providing a safe environment for our staff and you.  It is also a fluid situation, and we may need to make changes as time goes by.  This webpage will be updated if/when that happens.  Since Govenor Polis enacted a mask order, we ask that you wear a face covering when entering the vestibule.

Appointments:

When you arrive for your appointment, please call us at (303) 625-9266 and select option 2 from the parking lot to let us know you are here.  Our staff will confirm your appointment and verify your telephone number.  We set up a transfer point in our vestibule, which is in the area between the outer doors and the lobby.  Please bring your pet into the vestibule (only 1 person at a time) and use a provided slip leash to secure your dog(s).  Cats can be placed in their carrier on top of the table.  Once you have exited the vestibule, our staff can go in and retrieve your pet for their appointment. 

It’s important that you stay here in the parking lot or outside during the appointment time.  Please do not leave unless it’s been arranged in advance.

The doctor will perform the exam and call you with the results, recommendations, etc.  Once the appointment is complete, you can pay with your credit card over the phone.  We will place your pet back into the transfer location with your receipt and any medications/diets that may have been prescribed.

Scheduled Surgery, Dentistry, Ultrasounds and Anesthetic Procedures:

We have a dedicated phone number to call for check-in.  Once you arive at the hospital for your pet's admit, please call (720) 473-7197.  The technician will give you instructions.  When you come to pick up your pet from the hospital you will call the main number (303) 625-9266 and select option 2.

Emergencies:

We still urge you to call ahead so we can be prepared.  A staff member will give you specific instructions over the phone.

Prescription/diet refills:

If you are not using our online pharmacy, you can request your refill through our website, or by calling (303) 625-9266 and selecting option 4.  You can pre-pay over the phone and you will be able to retrieve them from the vestibule when ready.  Please call us when you arrive at the hospital.

Telemedicine:

We have a telemedicine option; the information is located on our website.  Just download the app and request a consultation.  We are available for that 24 hours a day, 7 days a week.

Telephone and Email:

We've recently instituted an auto-attendant for our telephone ((303) 625-9266) to help reduce hold times.  Please listen to the options before making a selection.  If you chose to leave a message we will return your call as soon as possible.   We will also answer emails sent through our website at [email protected].

We thank you in advance for your assistance as we are all in this together.