But for our staff of veterinarians, Certified Vet Techs, kennel supervisors, and office staff, that commitment goes beyond the science of medicine – it’s a commitment to you and your pets, and supporting the bond you share.
At Seven Hills, our staff has a Personal Service Commitment that extends to both you and your pets. This means that when you call with a question or to schedule an appointment, or when you and your pet walk through our doors for care, that you and your pets are more than just a number in our computer system or a line in our ledgers.
Instead, you and your pets are, in our eyes, a family in need of individual support that goes beyond mass-market medicine.
Customized Care
An important part of our Personal Service Commitment is our understanding that there is not a one-size-fits-all approach to the care your pet needs.
Your pet and his or her symptoms, lifestyle, and condition are unique. We know that what works for one pet won’t necessarily work for another, and we will go the distance to understand your pet’s individual situation and create a care plan that addresses those specific needs.
In short, we are committed to giving your pet the personal service he or she needs to thrive. Whether it’s working with you on a personalized weight management plan or performing an emergency surgery at 3:00 a.m., we will do what is right for your pet (and you) whenever you step through our doors.
The Personal Touch
We also recognize that, as your pet’s human, you have a personal connection to your pet that no one else does. You know your pet’s ins and outs; you know their behavior, routines, and communication styles – in short, you know your pet. We are committed to listening to you and allowing you to be a voice for your pet.
We will also respect the decisions you, as your pet’s owner, makes. We will always work with you to know all the options available for care, and will work to make whatever course you choose as effective as possible in a compassionate way.
The Bond You Share
Finally, we are committed to treating you and your pet as a family. We are pet owners too, and know all too well the bonds pet and people share. We promise to treat you both with compassion, dignity and kindness no matter the circumstance, and respect the choices you make when it comes to your pet’s care.
It is our goal to live and work by the Golden Rule, and to treat you and your pet as we would like to be treated.
We hope that our Personal Service Commitment is reflected in everything we do here at Seven Hills. We strive to make that so for every human and animal that comes through our doors, no matter the time of day or night.
And thank you for allowing us the opportunity to care for and serve you and your pets.